I’m sure you have heard the story about the amazing warrior, Achilles. He seemed almost invincible, but he had one weak-point. When an arrow struck him in his heel, it lead to his demise. Thus the term “Achilles heel” – a weak point despite overall strength, that can lead to downfall.
As individuals we all have an Achilles heel. Larger groups like organizations, and even civilizations, have an Achilles heel. The Roman, Greek, Mongol, Persian or Viking civilizations are no longer with us.
When we look at these civilizations today, it is easy to find their Achilles heel. It’s not always as easy to spot it when you are intricately involved. As an example, you might be to some level be aware of a company weakness. Yet you might not be aware of a much bigger problem behind this, since you are involved in the day to day running of the business.
Being aware of these weaknesses is the first step, then one can attack the problem. What this series will cover are common Achilles heel situations that could exist in your company with possible solutions.
Also, something to keep in mind is that even though it does take time to train staff, when they are more competent at what they do you will have increased their ability to produce quality work in less time. This has a snowball effect.
With untrained staff everyone might look and be super busy, but the level of busyness doesn’t correspond with what outcome you get.
Leading analysts at Forrester, Bersin and Gartner has done some extensive research at Fortune 100 companies like Microsoft and IBM and Forrester Research found that employees are 75% more likely to watch a video than read documents, emails or web articles.
Recent data from the SAVO Group has shown that only 7 days after training the average employee would have forgotten 65% of the material covered. What’s worse is after 6 months they would have forgotten 90%.